Aftersales

BTE Plant Sales supports customers in need of parts, servicing, repairs, and technical help.

Our customers rely on fast responses, so the team focuses on getting machines running again with minimal delay. Mobile engineers handle on-site visits, while depot workshops manage bigger repair work such as hydraulic faults, engine jobs, and component changes.

The parts department keeps high-use items on the shelf, helping firms avoid long waits.

For planned maintenance, the team arranges routine services and safety checks based on hours or project demands. This gives our customers steady backup throughout the machine’s life, reducing lost time on active builds or civils jobs.

Response time depends on location and the job type, but the aim is always fast support.

With depots in Leicester, Leeds, and Leyland, engineers cover wide areas each day. Common breakdowns such as hose leaks, electrical faults, or small repairs are normally handled on-site during the first visit.

More complex cases may need workshop time, though the team works to keep downtime short. Customers who join service plans often benefit from quicker scheduling. Across most of England and Wales, the goal is steady, reliable coverage so contractors can keep teams working without long pauses on active sites.

Yes. BTE Plant Sales supplies genuine parts across all partner brands.

Holding the correct parts helps machines run as the manufacturer intended. Stocked items typically include filters, belts, cooling components, electrical items, pins, bushes, and maintenance kits.

Larger parts can be ordered quickly through long-standing manufacturer links. Using genuine items helps protect warranty cover and supports better long-term reliability, which matters for firms running machines daily. The parts and service teams can also advise on common wear items, recommended service intervals, and technical notes from each manufacturer, giving customers clear guidance when planning maintenance through busy periods.

A service contract covers routine maintenance carried out at agreed intervals. This normally includes engine servicing, filter changes, oil checks, cooling inspections, hydraulic checks, and machine health reports.

The aim is steady performance and reduced repair risk. Customers choose plans that match their hours or site needs. Mobile engineers handle most services on-site, though workshop visits may be used for larger checks. Service contracts also help customers plan budgets without unexpected bills. Many contractors like the convenience of pre-booked visits and the reassurance that trained engineers follow manufacturer guidance throughout the machine’s working life.

Parts can be ordered by phone, email, or through the Aftersales team at any depot.

Stocked parts are normally dispatched the same day, helping customers keep machines active without long delays. For items not in stock, the team arranges fast ordering through manufacturer channels. Collection from any depot is also available.

When ordering, customers can provide the model and serial number so the team can match the right part first time. This reduces incorrect orders and keeps machines off-hire for less time. The goal is quick, practical support for contractors working to tight project schedules.

Yes. The engineering team works on a wide range of plant equipment beyond the brands sold by BTE.

Common jobs include engine servicing, cooling issues, hydraulic faults, electrical problems, pin and bush wear, and general inspections. The engineers are experienced with varied models used across UK construction sites. While genuine parts are supplied for BTE’s partner brands, the team can still repair other models using approved parts sourced through trusted networks. This helps mixed fleets stay active under one support provider. Customers often value having a single point of contact for most of their machinery.

Downtime is costly, so the Aftersales team focuses on fast response, stocked parts, and good communication. Mobile engineers are prepared for common fixes, allowing many machines to be repaired during the initial visit.

Service plans help prevent avoidable issues by keeping engines, hydraulics, and cooling systems in steady condition. Genuine parts also play a role in long-term reliability. The team keeps customers updated throughout the repair process, allowing site managers to plan labour and tasks around any pause. Clear guidance on maintenance and early checks further reduces the chance of sudden faults during heavy project periods.

If a warning light appears, the safest approach is to stop the machine and contact the Aftersales team. Provide the model, serial number, and the warning message if possible.

Engineers can often give early advice over the phone, helping identify whether the issue relates to sensors, fluids, overheating, or electrical items. Some problems can be resolved on-site, while others may need workshop diagnostics. Keeping the machine running with a warning may cause more damage, so prompt contact helps protect the engine. Customers with service plans often receive faster scheduling for urgent checks.