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Parts Technician

Reports to:     Parts Supervisor

Department:  Parts

Based at:        BTE Plant Sales Ltd, 85 Ashby Road, Markfield, Leicester, LE67 9UA

A BTE Parts Advisor is a key role interacting with all areas of the business including sales, service and with customers.  You’ll develop knowledge of our franchised products to understand the purpose of machine parts and how they function, allowing you to source and supply parts efficiently for customers whilst delivering excellent customer service. 

To be considered for this role you must have a professional demeanor at all times, a can-do attitude and experience of working within a team.

Key responsibilities:

  • Receive, record and locate parts and consumables from our suppliers ensuring accuracy of stock deliveries against agreed orders;
  • Identify, locate, invoice and issue parts and consumables to customers and other departments using the computer system;
  • Supply accurate and detailed parts quotations to retail and trade customers;
  • Administer parts invoices ensuring invoiced items are accountable;
  • Establish customers needs for required parts, communicating relevant promotions and offers to customers when appropriate;
  • Manage and control all parts administration requirements;
  • Manage any necessary liaison with line manager regarding customer dissatisfaction;
  • Maintain safe working practices and abide by the working rules and standards of BTE Plant Sales Ltd;
  • Maintain product knowledge on the full parts range;
  • Maintain relevant systems ensuring accuracy at all times;
  • Ensure all credit sales transactions are to an authorised signatory or approved account, and cash and cheque payments are received and stored securely;
  • Assist the Parts Supervisor in all aspects of stocktaking;
  • Ensure that a receipt, payment or authorised signature is obtained for all parts stock issued.

Knowledge and Requirements:

  • PC Literate – Microsoft Office Suite (Word, Excel, Powerpoint and Outlook)
  • Able to communicate at all levels
  • Excellent organisational skills
  • Able to work on own initiative
  • Professional with smart appearance
  • Reliable and efficient
  • Background in a parts environment in any industry